Contact Asiana Airlines Customer Service
How to Reach a Person at Asiana Airlines
Verified Contact Information
Toll-Free Number:
-
1-800-227-4262United States
Customer Service:
-
+86 108 451 0101China
-
+8 135 812 6600Japan
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+8 222 669 8000Korea
Asiana Airlines Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Most Popular Asiana Airlines Phone Number
1 (800) 227-4262
Average Hold Time
00:19:37
Average Calls duration
8 minutes
Asiana Airlines Live Agent Availability
6% of callers successfully reach a real person
Issue Resolution Rate
Low (8% reported full resolution)
Asiana Airlines Customer Service Rating
4.5 out of 5
Call Volume by Day
View full overview ›
Asiana Airlines Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
| Most Popular Asiana Airlines Phone Number | 1 (800) 227-4262 |
| Average Hold Time | 00:19:37 |
| Average Calls duration | 8 minutes |
| Asiana Airlines Live Agent Availability | 6% of callers successfully reach a real person |
| Issue Resolution Rate | Low (8% reported full resolution) |
| Asiana Airlines Customer Service Rating | 4.5 out of 5 |
| Overall Customer Sentiment | Mostly satisfied |
| Contact Method Distribution | 100% phone |
| Common Reasons for Contact | Request for information, return/ replace and product/ service |
| Customer Effort Score | Medium Effort |
| Prepare before the call to Asiana Airlines | First and last name, phone number or nothing |
Call Volume by Day
Contact Information
Asiana Airlines Website:
Asiana Airlines Help Center:
Corporate Office Address:
Asiana Airlines
Asiana Town, #47 Osoe-Dong, Gangseo-Gu
Seoul,
Seoul
157-713
Republic Of Korea
Summary of Asiana Airlines Customer Service Calls
1.8K
TOTAL
CALLS
CALLS
07:40
AVG CALL
DURATION
DURATION
8%
ISSUES
RESOLVED
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Asiana Airlines?
Request for Information Question:
- “We have family of 11 and 4 of them are children. We would like to sit together as a group to help each other out regarding the children. Our flight is OZ0203”
- “Difficulty in checking in online”
- “About my booking”
Return/ Replace Question:
- “Change name”
- “Seat change”
- “Change booking”
Product/ Service Question:
- “Connecting flight”
- “Connecting fligth”
- “Bag policy”
Activation/ Cancellation Question:
- “Fligth cancellation, urgent”
- Cancel flight
- “Cancel reservation”
Shipping and Delivery Question:
- “Get the ticket confirmation”
- “Delayed connecting flight”
- “Delayed or missing baggages”
Account Question:
- “Verify my frequent flyer number”
- “Verify my ticket”
- “To re-set password”
Refund Question:
- “Refund”
- “Refund Request”
- “Refund tickets”
Payments and Charges Question:
- “Business Tax Receipt”
- “Payment”
- “Payment is not going through online”
Staff Question:
- “To book wheelchair service for my dad”
- “To book wheelchair service for my mom”
- “Customer service”
Website/ Application Question:
- “Website won't allow ayment online”
- “I need to booking for flights but I can not do on websites”
- “App issues”
Cards Question:
- “How my asiana card to bo used”
- “To apply for a millage card”
- “Please issue a new asiana card”
Other Question:
- “Ticket problem”
- “Check in flight dtatus”
- “Seating”
Compare Asiana Airlines Customer Service To
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Asiana Airlines