Asiana Airlines
Asiana Airlines Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Asiana Airlines reviews show a 1.8 star rating from 48 customer reviews, with 18% would likely recommend. Consumers are mostly dissatisfied; rating distribution skewed unfavorable. Pros cited competitive price, schedule and helpful staff in Rome. Many users request refund or report problems with website and high price levels.
Key Takeaways for Future Customers
- Expect difficult contact with customer service and long wait times when calling.
- Have documentation ready for refund or baggage claims; refunds are a common request.
- Check seat comfort and reschedule/change fees before booking.
Negative Feedback / Risk Areas
- Repeated customer complaints about unreachable hotline and auto disconnects.
- Frequent issues with refunds, delayed or damaged baggage, and poor website support.
- Poor communication on rescheduling, high cancellation/change fees, and inconsistent staff service.
Positive Feedback
Some travelers note competitive pricing, convenient schedules and attentive airport staff in Rome, and occasional helpful agents.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Asiana Airlines reviews show a 1.8 star rating from 48 customer reviews, with 18% would likely recommend. Consumers are mostly dissatisfied; rating distribution skewed unfavorable. Pros cited competitive price, schedule and helpful staff in Rome. Many users request refund or report problems with website and high price levels.
Key Takeaways for Future Customers
- Expect difficult contact with customer service and long wait times when calling.
- Have documentation ready for refund or baggage claims; refunds are a common request.
- Check seat comfort and reschedule/change fees before booking.
Negative Feedback / Risk Areas
- Repeated customer complaints about unreachable hotline and auto disconnects.
- Frequent issues with refunds, delayed or damaged baggage, and poor website support.
- Poor communication on rescheduling, high cancellation/change fees, and inconsistent staff service.
Positive Feedback
Some travelers note competitive pricing, convenient schedules and attentive airport staff in Rome, and occasional helpful agents.
Media from reviews
Escondido, California
Big family group
We have a family of 11, and 4 of them are children. We would like to sit together as a group to help each other out regarding the children. Our flight is OZ0203.
- Short layover
Preferred solution: Bug family with children sit as a group
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
San Jose, California
Reschedule flight
- Could not make flight; airline refused to reschedule Orbitz ticket and charged $700 cancel fee, with change/no-show/fare difference and delays.
I wish I could rate -5, since I never had such a bad experience. I couldn't make the flight on time due to my previous flight being cancelled.
Asiana Airlines didn't show any compassion and refused to reschedule the flight since I booked the ticket through Orbitz online. They said they could cancel my flight but would charge a $700 fee for cancellation. I contacted an Orbitz agent; they negotiated with the airline and told me they were hard to negotiate with. The agent of the airline only said there was a $350 change fee, a $160 no-show fee, and a fare difference.
They asked me to pay the $160 no-show fee before they could even tell me what the new itinerary or costs were. It took a long time for them to respond. It sounded like it would take several days to get sorted and result in a very high bill, so I gave up.
I ended up wasting the round trip ticket and several hours! Never use this airline again.
- Hard to contact with
- Cannot find phone number from their website
- Charge 700 usd cancelation fee otherwise charge 160 no show fee
Preferred solution: Full refund
User's recommendation: Couldn't find contact number from their website. The customer service is horrible. It takes a long time for them to response. Stay away from Asiana Airline!
Melbourne, Victoria
Business Tax Receipt
Unable to call, require tax receipt to claim cost of ticket for business travel.
Booking number is: FA9GA4
Booking name: Daryl Glen Tonkin
Tax receipt for:
Henkel Australia P/L
135-141 Canterbury Road, Kilsyth 3137
ABN (VAT) 820********
C/O Marcia Tonkin
Preferred solution: Tax Receipt
Reston, Virginia
Auto disconnect every time I call customer service
No customer support at all , called multiple times and every time auto disconnected. You will never get a live person to answer .
Singapore, Singapore
Poor Service and Lousy Seats
- Long-time Asiana Gold member; service declined.
- Seats feel like prison mattresses.
- Crew bias toward Koreans; others cold.
I have been Asiana Gold member and travelled between Singapore and Seoul for over 20 years. Their services have dropped drastically; seats are like Prison mattress.
Services by crew member are only for Koreans and others are treated coldly. The empty seats the Koreans can anyhow swap.
Avoid this airline. I wish them close down ASAP.
User's recommendation: AVOID
Ho Chi Minh City, Ho Chi Minh
I have been trying for 3 days now calling (800) 227-**** Asiana Airlines US customer service number, over 100 calls now, no live agent would answer. I am so frustrating. How do I get a hold of a live?
- Asiana Airlines rescheduled my flight without consent.
- I have called 800-227-**** for 3 days, but the line disconnects when I try to reach an agent.
Asiana Airlines rescheduled my flight without my consent. I have called (800) 227-**** over 3 days now, as soon as I pressed to speak to an agent, the phone would disconnect.
Its now over 100 calls and I am not exaggerating.
Its impossible to speak to anyone. I am so frustrating.
User's recommendation: Absolutely NOT
Centerton, Arkansas
I got a very clear answer on the issue. The ASAp ticket agent told ne that my booking was cancelled so I called asap customer service and they told ne flight is not cancelled and told me call Asiana.
Every is ok after talking to your customer service giving me the assurance that my flight is confirmed.
User's recommendation: My first time to fly with Asiana.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Portland, Oregon
Tough Airline to get hold of
- No phone number listed; calls dropped and I had to search.
- Two hours on hold with transfers; resolution only by email; no U.S. reps.
I tried calling them after my flight to have my mileage points credited to my Asiana Club account. Their website doesn't list a phone number, so I had to find it through Google.
After jumping through all the hoops just to call, my calls were disconnected multiple times for no reason, forcing me to call back again and again. Then came the endless wait time with no callback feature like many companies now offer. Finally, I was able to get through. I waited an hour just to reach a real person.
She then told me she needed to transfer me, which meant another 40 minutes on hold. Almost two hours later, the new representative was impatient, talked over me, and sounded accusatory, as if I was doing the wrong things over my misfortune. Ultimately, she told me that my issue could only be resolved by email. The company has no U.S.
representatives. So you have to suffer Korean culture's 'rudeness.' Honestly, who would want to fly with them again?
- Good service on the airplane
- Lousy website and lousy live person communications
Preferred solution: Let people know it's not an easy company to communicate with.
User's recommendation: Don't ever make any mistakes if you are flying with this company.
Great Falls, Montana
Airfare quote
Didnt get any help at all. Pretty sad.
questions never got answered.
Could not understand agent. much more easier to do booking online with no questions asked or answered.
User's recommendation: Might just go online and book tickets in myself. It’s easier if I do it myself. Questions were never answered.
Need to change a flight date
On hold for over 30 minutes. Our lead-in flight changed, making it necessary to change our Asiana flight.
Preferred solution: Deliver product or service ordered
User's recommendation: Hope you don't need to call for anything
Ticket
No real human agent service, just wanted to know the LA city office where can go book flights. Can you send the office and phone number
Preferred solution: Full info about LA office for booking flights
User's recommendation: Make things easier for customers
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI am unable to contact anyone to resolve my issues with the service.
I just need confirmation that I can upload my guitar in cargo. Because some airlines will not accept this.
Bengaluru, Karnataka
Baggage missing
- Baggage delayed 3 days after arrival in Las Vegas.
- Cold weather forced woollen clothes; receipts kept and available for reimbursement per policy.
Call ms
I am writing to formally request compensation for the inconvenience caused due to the delay in receiving my checked baggage.
I arrived in Las Vegas as per my itinerary; however, my baggage was delivered after 3 days of my arrival. During this period, Las Vegas was experiencing extremely cold weather conditions.
Since my winter clothing was in the delayed baggage, I had no option but to purchase essential woollen clothes to manage the weather and continue my stay.
This unexpected delay caused significant discomfort and additional expenses, which were unavoidable. I have retained the receipts for the woollen clothing purchased and can provide them upon request.
I kindly request you to review my case and reimburse the expenses incurred due to the delayed baggage, in line with your baggage delay compensation policy.
User's recommendation: Not recommended Asiana Airlines
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Bengaluru, Karnataka
Baggage received after 3 days of Arrival my Baggage was broken need a compensation
Please connect me on tiwariprathviraj@***.com or
+91-7747****74
Requesting customer support to please connect back.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Unreachable customer service
- First-time flyer with Asiana; service could be good.
- Can't reach customer service; two business days have passed with no result.
Company fixed the issue and I have been provided with apology. I canceled my prev ticket, got refunded, booked a new one
I don't have a bad booking experience with Asiana, and their real life service might be very good (it'll be the first time I'm flying with them), yet it almost turns out to be a mission impossible to reschedule my flight, bcs I simply can't reach their customer service (long wait, no person answering). I've sent them a complaint through their website to which I've received an email that they've received it some hours later. Two business days passed, and no result yet, so my hopes are low at this point.
- Competitive price
- Schedule
- Inadequate communication either customers
Preferred solution: I just need my ticket to be re-scheduled by 1 day.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerReschedule
The agent kept repeating she could barely hear me; it might have been the poor phone line service, though. It took another 10-15 minutes to get a person talking.
- Good range of flights
- Poor quality to non existent customer service
Preferred solution: Reschedule
About
Asiana Airlines is an airline which specializes in domestic passenger routes, international passenger routes, and cargo routes. The company was founded in February 1988. Its headquarters is based in Osoe-dong, Gangseo-gu, Seoul, South Korea. The domestic hub is at Gimpo International Airport and its international hub is at Incheon International Airport. Asiana Airlines is a subsidiary of Kumho Asiana Group. The company fleet consists of Airbus and Boeing aircrafts. It provides 5 classes of services: Travel (economy) class, Business class, Business Smartium class, First class, and First Suite class. Asiana Airlines has Asiana Club frequent-flyer program with miles accumulation, bonus tickets, and class upgrades.
Asiana Airlines is ranked 151 out of 1078 in Airlines and Air Transport category
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Be mad at yourself. I always book direct with the airlines.
Hypothetically if I traveled your same itinerary, I would be able to walk up to the Asiana counter while waiting for flight #1 and handle the connecting flight rescheduling in person. You were left to struggle making phone calls and charged fees because you forfeited that perk by allowing Orbitz to handle your booking.
You went cheap and forfeited in-person service with the airline. Orbitz handles your booking, rescheduling or cancellation. The airline's only service and responsibility to you is providing the EXACT seat YOU allowed Orbitz to book.
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